Deepak Yadav
Service Delivery Manager @ Michelin | Certified SAFe® 5 Agilist, ITIL® Foundation
- Role
- Service Delivery Manager at Michelin
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Deepak Yadav
As a Service Delivery Manager at Michelin, I leverage my expertise in IT service delivery and management to ensure the smooth operation of critical business processes. With over three years of experience in this role, I have successfully led teams, mentored junior resources, and delivered high-quality solutions to clients.I hold an MBA in International Business from the Indian Institute of Foreign Trade and a B.Tech in Biotechnology from WBUT. I am also a certified SAFe® 5 Agilist, ITIL® 4 Foundation, and Design Thinking - Level 2 professional. My core competencies include service delivery, service delivery management, and IT service delivery. I am passionate about applying my skills and knowledge to drive business growth and customer satisfaction.
Experience
Service Delivery Manager
Nov 2024 — Present · IN
Education
Indian Institute of Foreign Trade
Master of Business Administration (MBA)
2016 — 2019
Pitts Modern School
Higher Secondary School
1998 — 2007
HIT, Haldia, WBUT
Bachelor of Technology (B.Tech.)
2008 — 2012
Skills
- Business Development
- Biochemistry
- Oracle E-Business Suite
- Molecular Biology
- Microsoft Office
- Finance
- Lifesciences
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Management
- Biotechnology
- Pl/Sql
- Sql
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