Deepak Yadav

Manager Retail Accounts

Role
Client Servicing Manager at Delhivery
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Deepak Yadav

Results-driven Co-loader Manager with extensive experience overseeing client portfolios…

Experience

  1. Client Servicing Manager

    Delhivery

    Jan 2024 — Present

    Managing the Co-loader vertical with a robust portfolio of 100+ clients, ensuring high-quality service delivery and client satisfaction- Participated actively in strategic Client meetings to Strengthen relationship and align service service delivery with evolving client needs- Supervised a team of 10 SAM\'s, evaluated team performance through weekly & monthly reviews, providing feedback and identifying growth opportunities - Designed and implemented SOP and processes, ensuring adherence and efficiency-Led regular team meetings to address day-to-day operational constraints and improve performance- Facilitated seamless communication between clients, servicing teams, and operations to resolve issues promptly.

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Deepak Yadav — Client Servicing Manager at Delhivery in Gurugram, HR, IN | Unifers