Deepak Yadav
Manager Retail Accounts
- Role
- Client Servicing Manager at Delhivery
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Yadav
Results-driven Co-loader Manager with extensive experience overseeing client portfolios…
Experience
Client Servicing Manager
Jan 2024 — Present
Managing the Co-loader vertical with a robust portfolio of 100+ clients, ensuring high-quality service delivery and client satisfaction- Participated actively in strategic Client meetings to Strengthen relationship and align service service delivery with evolving client needs- Supervised a team of 10 SAM\'s, evaluated team performance through weekly & monthly reviews, providing feedback and identifying growth opportunities - Designed and implemented SOP and processes, ensuring adherence and efficiency-Led regular team meetings to address day-to-day operational constraints and improve performance- Facilitated seamless communication between clients, servicing teams, and operations to resolve issues promptly.
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