Deepak Tiwari
Relationship Management Specialist @Homelane || B2B & B2C || Ex- BYJUS || Mechanical Engineer || B.TECH
- Role
- Relationship Management Specialist at HomeLane
- Location
- Patna, BR, IN
- LinkedIn followers
- 500 followers
About Deepak Tiwari
Key Responsibilities: Client Onboarding & Communication: Welcome and onboard new…
Experience
Relationship Management Specialist
Jul 2025 — Present · Patna, IN
Key Responsibilities:Client Onboarding & Communication:Welcome and onboard new clients, explaining design processes, timelines, and deliverables.Serve as the primary point of contact for clients, ensuring consistent and clear communication.Regularly update clients on project progress and gather feedback.Relationship Management:Build long-term relationships with clients through personalized service and regular check-ins.Understand client needs, preferences, and expectations to ensure tailored solutions.Handle client concerns or issues promptly and professionally.Project Coordination Support:Collaborate with design and project management teams to ensure client requirements are accurately translated into deliverables.Assist in scheduling meetings, site visits, and presentations.Monitor client satisfaction throughout the project lifecycle.Sales & Upselling:Identify opportunities for upselling additional design services, products, or maintenance packages.Assist in proposal development and closing deals with new or returning clients.Client Retention & Referrals:Develop strategies to increase repeat business and client loyalty.Manage post-project follow-ups and gather testimonials or referrals.Maintain a client database with detailed relationship history and preferences.Market Intelligence & Feedback:Collect feedback to improve services and report client insights to design and marketing teams.Stay updated with interior design trends and competitor offerings to add value to client interactions.
Education
S.P.D.High school Barakagaon Bhatpar rani Deoria UP
10
2013 — 2014
Central Institute Of Plastics Engineering and Technology. (Hajipur) Bihar
DPT, Polymer/Plastics Engineering
2015 — 2018
Guru Nanak Dev Engineering College, Ludhiana
Bachelor of Technology - BTech, Mechanical Engineering
2019 — 2022
Guru Nanak Dev Engineering College, Ludhiana
BTech - Bachelor of Technology, Mechanical Engineering
2019 — 2022
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