Deepak Tholia
Wipro
- Role
- Lead Ai Engineer at Wipro
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Tholia
Strong engineering professional with a Bachelor of Technology (BTech) from Indian Institute of Technology, Kanpur, specialized in blockchain technologies including Hyperledger, Ethereum, NFT, and Web3. Experienced in full-stack development using Nodejs and MongoDB.In recent projects, I have expanded my expertise into AI-powered solutions, leveraging cutting-edge tools like LangGraph and LlamaIndex to build intelligent, agentic platforms that drive automation and operational efficiency. Skilled in applying Retrieval-Augmented Generation (RAG), context-aware task execution, and integrating AI with enterprise systems such as ServiceNow.Passionate about the intersection of blockchain and AI, I focus on delivering scalable, modular solutions that combine decentralized technologies with intelligent automation to create innovative workflows.
Experience
Lead Ai Engineer
Mar 2025 — Present · Gurugram, IN
Built an AI-driven agentic platform using LangGraph integrated to streamline IT operations.• Enabled automated ticket creation and chat summarization, accelerating incident resolution and reducing manual workload.• Leveraged Retrieval-Augmented Generation (RAG) to extract insights from internal knowledge bases and auto-generate SOPs and structured documentation.• Designed and enforced guardrails to ensure output reliability, safety, and compliance.• Utilized short-term memory to support context-aware, multi-step task execution.• Employed messages as memory primitives to maintain task context and manage state transitions effectively.• Integrated Langfuse for prompt-level observability, debugging, and performance tracking.• Delivered modular, intelligent automation that enhances efficiency and scalability across IT workflows.
Education
Indian Institute of Technology, Kanpur
Bachelor of Technology - BTech
Skills
- Customer Service
- Public Speaking
- Microsoft Word
- Project Management
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Research
- Leadership
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