Deepak Thakur

About Deepak Thakur

I am experienced professional have more than two years full time experiences in handling banking operations sales and Customer engagement.Since two years activally working as freelancer trader passionate about exploring financial markets i.e Equity and Derivatives.recently just passed my NISM VA exam.

Experience

1. Assistant Manager

   Zerodha

   Nov 2024 — Present

   Keeping up-to-date with product knowledge and industry trends to better assist customers.• Monitor and analysed customer conversation data to anticipate customer needs, improve compliance, reduce fraud, reduce costs, and deliver a better customer experience.• Structures an analytical approach to finding and solving core customer problems seeking to advancethe current efforts or processes.• Highly disciplined self-starter with solid collaboration and communication skills.• Maintain utmost discretion when dealing with sensitive topics.Managing customer complaints and ensuring customer satisfaction. • Responding to customer inquiries and resolving issues in a timely and professional manner. • Collaborating with other departments to resolve complex customer issues. • Keeping up-to-date with product knowledge and industry trends to better assist customers. • Monitor and analysed customer conversation data to anticipate customer needs, improve compliance, reduce fraud, reduce costs, and deliver a better customer experience. • Structures an analytical approach to finding and solving core customer problems seeking to advance the current efforts or processes. • Highly disciplined self-starter with solid collaboration and communication skills. • Maintain utmost discretion when dealing with sensitive topics.

Education

• Himachal Pradesh University

  Bachelor of Business Administration - BBA

• National Institute of Securities Markets (NISM)

  NISM SERIES VA, Mutual fund distributor Certified

• Institute of Professional Banking (IPB)

  PG CERTIFICATE IN RETAIL BANKING, Sales and cash