Deepak T
Application Support Analyst @Nationwide Building Society
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WORK HISTORY
Application Support Analyst @Nationwide Building Society
GB
Troubleshooting and Problem Solving:Diagnosing and resolving application and system-related issues, often involving complex technical challenges. User Support:Providing guidance and support to users on how to effectively use applications, often through various channels like email, phone, or live chat. Incident and Problem Management:Managing and resolving incidents (immediate issues) and problems (underlying causes) related to applications. System Maintenance:Performing tasks such as updates, patches, and hotfixes to ensure application stability and security. Documentation:Creating and maintaining technical documentation, including support manuals and procedure notes, to aid in troubleshooting and user guidance.
EDUCATION
Nagarjuna University
Bachelor's degree, Business/Commerce, General
ABOUT DEEPAK T
8+ Years of end-to-end test life cycle process experience in Marine, Insurance, Banking, Supply chain, Marine systems. Expertise in documenting and managing test case traceability to technical requirements.Played an individual contributor role for formulating test strategy, planning & development of test cases for Web applications and Automotive Embedded systems.Proficient in Requirement analysis, Test cases creation, Verification, Result analysis, Debugging and defect reporting in embedded automotive projects.Contributed key inputs/ insights to articulate Functional, Non-Functional, Performance, Stress and Blackbox Testing of Embedded systems.Test bench setups, debugging and troubleshooting hardware/test environment issues, Software flashing etc.Experience in providing test estimation during PI and sprint planning. Experience with Sea routes waypoint and Marine data parameters verification for Raymarine products.Customer interaction during UAT and onsite support to address issues/defects, schedule adhoc meetings to support testing activities and get the defects closureExcellent Interpersonal skills and ability to learn and adopt new technology concepts.
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