Dipakkumar Surwase
Client Service Professional having experience in Logistics and Freight forwarding Industry.
- Role
- Customer Service Manager at Delhivery
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dipakkumar Surwase
Logistics and Client Service Professional with 7+ years of experience across First‑Mile…
Experience
Customer Service Manager
Mar 2024 — Present · Goa, IN
Proficiently managed and resolved small to medium-sized client inquiries and tickets within specified SLAs.•Effectively handled customer escalations by conducting root cause analyses (RCA) and delivering viable solutions.•Fostered collaboration with internal stakeholders to optimize client account performance and sustainability.•Provided comprehensive information on company offerings, addressing product/service inquiries, ensuring utmost client satisfaction, and facilitating positive service experiences.•Engaged with clients to comprehend their specific needs, tailoring and delivering customized solutions accordingly.•Identified and highlighted process or product deficiencies, actively contributing insights to the product team for tailored solutions that align with client requirements. Proactively sought client feedback on products and services.•Maintained regular client engagement for reviewing account performance, steering key performance metrics such as delivery TAT and pickup performance.
Education
Dayanand college of commerce, latur
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
2011 — 2015
Vishwakarma Institute Of Management
Master of Business Administration (MBA), commerce/ marketing
2015 — 2017
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