Deepak Verma

About Deepak Verma

Crafting innovative solutions while ensuring seamless technical delivery, adept in SAP…

Experience

1. Senior Solution Architect & Delivery Lead

   Accenture

   Apr 2021 — Present · Maharashtra, IN

   SAP CX Capability Building (Apr’21 – Present),(Technology), Manufacturing & Cosmetic Industry (Apr’21 – Present), Retail/ FMCG (Apr’22 – Present), Airlines (Sep’23 – Present) & Utilities – Gas,(Nov 23 – Present)• Led a $100 million project to successful completion, earning 5 consecutive years of AMC recognition.• Composing SAP configuration, integration, and documentation while spearheading team efforts across Sales, Service, Marketing Clouds, CPI Integration, and Customer Data Cloud maintenance.• Orchestrated end-to-end application setup and design, ensuring seamless integration of client solutions, resulting in an increase in efficiency.• Spearheaded Gen AI integration and development of innovative use cases, driving improvement in user experience and customer satisfaction.• Collaborated with AWS experts to migrate applications to cloud environments, optimizing scalability and reliability, while leveraging AWS cloud services for enhanced performance and cost-efficiency.• Arranged IT service processes, ensuring adherence to KPIs & SLAs, driving customer satisfaction.• Spearheaded technical teams in solution design, architecture, and deployment, optimizing operations.• Directed Presales operations, from proposal preparation to risk management, ensuring client satisfaction.• Managed critical incidents & service requests, ensuring swift resolution within established timelines.• Implemented standardized solutions, driving continuous improvement initiatives for enhanced service delivery.• Configured SAP settings, facilitating cross-module integration and customization for optimal performance.• Developed strategies for business growth, conducting POCs to evaluate emerging technologies.• Oversaw budget forecasting and expense optimization, managing programs with multiple stakeholders.• Led proposal presentations and client discussions, ensuring alignment with project goals and security protocols.

Education

• United business institute,belgium

  Master of Business Administration (M.B.A.), International marketing

  2009 — 2011

• Biju Patnaik University of Technology, Odisha

  Bachelor of Pharmacy - BPharm, Pharmaceutical Sciences

• United Business Institute,Belgium

  Executive MBA, Marketing

• Biju Patnaik University of Technology, Odisha

  B.Pharma, Pharmacuetical technology

  2003 — 2007

• Municipal College, Rourkela

  class 12, Science

  2000 — 2002

• St.gregorious english school

  ClassX, science

  1988 — 2000