Deepak Singh Negi

About Deepak Singh Negi

Specializing in the seamless orchestration of IT service delivery, my role as IT Service…

Experience

1. IT Service Manager

   TSCNET Services GmbH

   Sep 2023 — Present · Munich, DE

   Responsible for the delivery and quality of IT services (Application & Infrastructure) and managing them throughout their lifecycle.• Development and implementation of IT service delivery processes and standard operating proce-dures.• Responsible for overall project performance with regular KPI review and SLA tracking along with progress status reporting and risk analysis of project deliverables.• Analysis, planning and outline the solution of new projects. Track progress, challenges and find solutions to ensure timely delivery of projects.• Ensure timely reporting of daily, weekly, and monthly deliverables. Chair monthly governance meetings to review performance and share expectations and feedback.• Responsible for managing or participating in the vendor lifecycle management activities, including RFP process, vendor contract negotiations, budget management, vendor performance etc.

Education

• Titiksha Public School

  Bachelor's degree (B.Com)

  2004 — 2007

• Delhi University

  Bachelor of Commerce (B.Com.)

  2004 — 2007

Skills

• Vmware
• Dns
• Red Hat Linux
• Data Analysis
• Disaster Recovery
• IT Service Management
• Servers
• Itil
• Operating Systems
• Networking
• Mcsa
• Management
• Project Management
• Active Directory
• Unix
• Windows Server
• Ccna
• Linux
• Troubleshooting
• Data Center
• Technical Support