Deepak Singh
Driving Merchant Experience , Product Management & GenAI Automation @Bajaj Finserv | Ex- Paytm| Ex- Foodpanda
- Role
- Cluster Manager at Bajaj Finserv
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Deepak Singh
Fintech Leader: Growth, Payments & Merchant LifecycleA results-oriented Fintech professional with 12+ years of progressive experience driving scale and efficiency across digital payments and merchant ecosystems.• Core Expertise: Deep specialization in Offline Merchant Payments (EDC/QR/Soundbox solutions), Merchant Onboarding journeys, and Process Automation.• Impact & Strategy: Proven track record in developing digital engagement strategies, streamlining Risk & Compliance frameworks, and leading cross-functional teams to deliver consumer insights-driven solutions.• Operational Excellence: Success in enhancing operational efficiency by optimizing onboarding, automating processes, and managing complaint resolution (e.g, Chargebacks).• Domain Background: Experience across leading platforms (Paytm, Foodpanda), focused on rapid business growth, digital adoption, and project execution within a regulated environment.
Experience
Cluster Manager
Mar 2025 — Present · Pune, IN
Driving Merchant Experience excellence and operational scaling at Bajaj Pay.• Experience Design: Owning and optimizing the end-to-end Merchant Journey.• Efficiency Engine: Leading Process Optimization initiatives across all merchant-facing workflows.• Scalability: Deploying Automation solutions to maximize throughput and reduce operational costs.
Education
JRN RAJASTHAN VIDHYAPEETH UNIVERSITY
Bachelor of Arts - BA
DY Patil University
Master of Business Administration - MBA, Data Science and Business analytics
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