Deepak Sikkanthar
ServiceNow | ITSM | SIAM Consultant & Architect | 17+ yrs in IT Ops & Contract Mgmt | Certified: ITIL® Intermediate | SIAM Professional | ServiceNow CSA | CIS–ITSM
- Role
- Associate General Manager at HCLTech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Deepak Sikkanthar
I’m a certified ServiceNow Consultant and Architect with 17+ years of experience across ITSM, SIAM, IT operations, and contract management. I’ve led the end-to-end platform management and ownership of ServiceNow, covering design, implementation, governance, and continuous improvement.My expertise spans across ITSM, ITAM, ITOM, and Scoped Application development. I’ve worked in complex multi-vendor environments, using SIAM frameworks to drive integration, accountability, and service performance.In addition to delivery, I’ve been actively involved in RFP responses, solutioning, effort estimation, sizing, pricing, and cost optimization—arriving at scalable, cost-effective solutions that align with the organizations business needs and transformation goals.I’m also exploring how AI features in ServiceNow can enhance operations, reduce manual effort, and bring actionable insights into IT service delivery.Certifications:• SIAM Professional• ITIL® Intermediate• ServiceNow CSA• CIS–ITSM
Experience
Associate General Manager
Aug 2025 — Present
ServiceNow Architect and Platform owner
Education
Hindustan college of science & technology
Bachelor of Technology - BTech, Information Technology
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