Deepak Shukla
Delivery Director at GETPOS
- Role
- Head of Service Delivery at NestorBird
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Deepak Shukla
Around 16 years of strong versatile exposure in the IT sector with an overall…
Experience
Head of Service Delivery
Dec 2020 — Present · Sahibzada Ajit Singh Nagar, IN
Managing Client accounts/growth/escalations.Manage different delivery teams to ensure timely and quality deliveries.Add revenue opportunities/perform cost negotiations/ value addition to the projects.Make critical business decisions to meet customer expectations.Develop process improvement plans to achieve cost-effectiveness and time-saving.Ensure team productivity by maintaining ARPR.Conduct regular audits to ensure quality/budget/avoid escalations of the projects.
Education
Bhopal
Master of Technology (M.Tech.)
2002 — 2004
Maulana Azad National Institute of Technology
Master of Engineering (M.Eng.)
Bhopal
Bachelor of Technology (B.Tech.)
1998 — 2002
Maulana Azad National Institute of Technology
Master of Technology (M.Tech.)
Skills
- Worked on Tools Like Qtp, Qc, Mantis
- Experience in Banking, Travel, Cable & Telecom Domain
- Business Development
- Quality Assurance
- Integration
- Manual Testing
- Software Development Life Cycle (Sdlc)
- Business Process
- Qtp
- Heading QA Activities
- Finance
- Capability Maturity Model Integration (Cmmi)
- Business Process Improvement
- Databases
- Six Sigma
- Hp Quicktest Professional (Qtp)
- Auditing
- Agile Methodologies
- Management
- Service Delivery
- Telecommunications
- Data Migration
- Functional Testing
- Requirements Analysis
- Sdlc
- Sql
- Test Automation
- Team Management
- Resource Management
- Etl Testing
- Software Quality Assurance
- Quality Control
- Hp Qtp
- Transition Management
- Software Project Management
- Security Audits
- Crm
- Testing
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