Deepak Shrivastava

About Deepak Shrivastava

Highly motivated technology and goal driven professional with 17+ years of experience (mostly with top fortune 500 companies like JP Morgan Chase, WorldPay and Charles Schwab ) in managing complex, high visibility, strategic and enterprise-wide large scale IT programs and Project\\Scrum\\Release management within industry leading banking, transaction processing and trading corporation firms. Program/Project Management, Service delivery Management, Release management and Agile/Scrum delivery with experience in handling banking, finance, and payment processing clients at onsite and offshore. Excellent leadership/communication skills, Infrastructure 24x7 operation, Application support, ITIL based Service Delivery operations and production support for Onsite/Offshore engagements.Delivering a project through full life cycle phases in different methodologies, Onboarding / transition new applications, Partner with various business stakeholders and technology leaders to translate program requirements into technical solutions and system designs. Work closely with other members of the technology teams, including developers, SMEs and technical leads, to evaluate solutions and gain consensus on technical direction. Introduced Agile way of working to keep track of deliverable on time in production support projects through Service desk and front door request. Designed and deployed efficient release management process for bug free and impact free releases.Tracking AGILE Delivery in production support with Effective use of tools like JIRA, Confluence. Efficient use of Incident/Release management with tools like Remedy, Service now, Peregrine, HP support center. Good exposure to Logs and Monitoring tools like Splunk, AppDynamics, Netcool, Tivoli and eG and well-versed with Auto job scheduler like AutoSys.Microsoft Project planning (deliverables, Milestones, and key dependencies), Managing, Executing, transitioning, resourcing, budget, schedule tracking and change management. For estimation of a project using different techniques like work break down structure, function point estimation, identifying Critical & success path, Risk analysis with mitigation and contingency plan for all critical services and supports.Leading teams to accomplish tasks and goals, proven ability to analyze the business needs and deliver on time, ensure to meet SLA’s, CPI/KPI’s and deliverables as per Service Agreement (MSA & SOW). Responsible for designing, scheduling, analyzing, and constructing solution which can meet the demand and specifications of the client.

Experience

1. Project Manager

   Wipro

   Jul 2017 — Present · Austin, TX, US

   CORE COMPETENCIES • Agile & Scrum, Release Management,Technical Project Management & IT Operation, Application support • Leadership IT Application/Infrastructure, Managed Service and outsourcing Engagements • Customer Relationship Management - building relationship with business clients • Lead service Management function for diverse client base from various industries • Engagement with engineering function to conceptualize and deployment of newest product • Client engagement for adoption and on boarding new technologies, cloud computing solution • Service delivery management for Production Support • Risk mitigation, Strategic and Capacity Planning, Team Building, Global Transformation • Prime SPOC for Business continuity and Disaster recovery planning • Business Process and Project Management, Service Automation, Process improvement • Data analytics, risk management, Major Incident Report (MIR) and Action After Report (AAR) • Manage onsite offshore resources ratio, attrition, and competency upgrade. • Prepare, review and present Daily/Weekly/Monthly status report for complete infrastructure operation engagement.

Education

• st. Gabriels higher secondary school ranjhi

  12th, Maths

  1992 — 1998

• Rani Durgavati Vishwavidyalaya

  Bachelor's degree, Science

  1998 — 2002

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  MCA, Computer Application

  2003 — 2006

• Vinayaka Mission's Research Foundation - University

  MBA, Human Resource Management

  2008 — 2010

• St. Joseph convent ranjhi

  5th class, Primary

  1986 — 1991

• Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

  PGDCA, Computer Application

  2002 — 2003

Skills

• Software Development
• Asp
• Asp.net Mvc
• Vss
• Pl/Sql
• Ado.net
• Web Services
• Javascript
• Microsoft Sql Server
• Linq
• Visual Basic
• Oracle
• Wcf
• Xml
• Design Patterns
• Sql
• Asp.net
• Asp.net Ajax
• Ajax
• .net Framework
• C#
• .net
• Html/Xml
• Web Applications
• Databases
• Sql Server
• Visual Studio