Deepak Sharma

Role: Area Collection Manager at HDFC Bank
Location: Thane, MH, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Deepak Sharma

Seasoned and strategic Collections & Customer Experience Leader with over 18 years of…

Experience

Area Collection Manager
HDFC Bank
Mar 2021 — Present · Maharashtra, IN
Oversee ₹200+ Cr overdue portfolio across Mumbai zone Manage 9 Collection Managers, 60 Tele-Collectors & 3 Collection Agencies Design dynamic dialer strategies to enhance collector efficiency Execute bucket-wise NPA Reduction Roadmaps for early recovery Restructure delinquent accounts and flag potential frauds to compliance Coordinate legal escalations for high-risk cases Monitor bucket 0 recoveries and initiate resolution interventions Conduct regular team training and ensure COC compliance Automate manual processes through workflow standardization Forecast and plan resources to achieve zone-wise collection targets Provide detailed MIS insights to senior management for decision-making Review agency performance and implement governance mechanisms Enhance portfolio health through focused account interventions Optimize operations by eliminating non-value-adding activities

Education

Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Operations Management and Supervision
St John the Baptist, High School, Thane ( W ), Maharashtra
Bachelor of Commerce (BCom), Accounts
2000 — 2002
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, General Sales, Merchandising and Related Marketing Operations
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Operations
University of Mumbai
Bachelor of Commerce (BCom), Accounting
2005 — 2006

Skills

Shared Services
Mis
My Background Is Mainly of Bpo Operation and Previously I Worked at Such Great C
Continuous Improvement
Business Analysis
Internal Audit
Process Improvement
Leadership
Staff Development
Team Leadership
Vendor Management
Team Management
I Am an Mba, Bcom Graduate with 8 Years of Experience in Bpo & Ites Companies
Change Management
Performance Management
Business Process Improvement
Training
Bpo

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Deepak Sharma

Experience

Area Collection Manager

Education

Sikkim Manipal University - Distance Education

St John the Baptist, High School, Thane ( W ), Maharashtra

Sikkim Manipal University - Distance Education

Sikkim Manipal University - Distance Education

University of Mumbai

Skills

Find verified contacts for anyone on LinkedIn