Deepak Sharma

About Deepak Sharma

Results-driven Order to Cash Senior Associate with over 6+ years of experience managing end-to-end O2C processes including order management, invoicing, credit management, collections, and dispute resolution. Proven track record of leading teams to improve process efficiency, reduce DSO, and enhance customer satisfaction. Adept at cross-functional collaboration, stakeholder communication, and driving continuous process improvements. With expertise in Revenue Recognition, AR billing, Reconciliation, Journal Entries, Client data management, Collections, Cash Applications, Reporting process, Order Specialist, Billing Specialist, Order Processing Proven Excellent track record in client servicing and customer support with an ability to relate with people at all levels as well as involvement in Month End Closing process and some specific activities related to the Stream.

Experience

1. Senior Finance Associate

   NielsenIQ

   Sep 2024 — Present · Pune, IN

   Assist Manager and supervising a team in complex situation, resolve complex issues and driving process improvements to enhance an accuracy. • Perform end-to-end billing activities and follow established policies, procedures and management guidance. • Manage daily activities by ensuring timeliness and meeting all required SLA. • Timely Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. • Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. • Respond to inquiries and escalate issues and concerns for timely resolution. • Participate in governance meetings with Operations Team and clients. • Provide guidance and training to team members to improve productivity and performance.Supervise the processing of various Billing types. • Generate, review, and analyze weekly, and monthly revenue reports. • Assist in month-end and year-end closing activities related to accounts receivable. • Identifying the trends in discrepancies and propose preventive measures. • Collaborate with the Manager to identify opportunities for process improvements and implement best practices. • Serve as a point of contact for internal and external stakeholders regarding process queries. • Address critical issues and recommend resolutions to the Manager within the prescribed turn-around time. • Contribute to various and simultaneous process improvement initiatives to streamline processes and improve customer experience.• Support the Manager in report preparation by providing analysis and recommendation within established guidelines and procedures. • Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. • Manage complex billing transactions and perform quality review of invoices. • Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted in timely.

Education

• International School of Business & Media

  Master of Business Administration - MBA, Accounting and Finance

• University of Calcutta

  Bachelor of Commerce - BCom, Accounting and Finance