Deepak Sasi
ITSM Change Manager at TransUnion CIBIL Limited | Release Manager | Change Analyst | ITIL Certified | BMC Helix ITSM
- Role
- Itil Change Manager at Transunion Cibil Limited
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Deepak Sasi
I am an ITIL V3 Certified Change & Release Manager with an experience of 10+years in IT Service management• Responsible to Maintain and schedule all Change and Release Management activities.• Gather information and track status of all change requests and release implementations• Ensure the change and release policy and processes are adhered to in the release of all changes into all environments excluding Development.• Understand and analyze any impacts of, including scheduling risks, all projects that will introduce change to the production environments.• Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to the implementation of the change.• Coordinate with Incident Management, Problem Management, Release Management, Change Management, and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes.• Ensure process, procedure and work instruction documentation for Change and Release Management activities are correct and up-to-date• Distribute the change and release schedules and pipelines within agreed timeframes.• Ensure closure and archiving of completed change requests and releases• Communicate technical change and release activities and impact to broader IT clients; providing tool and systems support; performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support.• Arrange and Lead the Change Advisory Board to approve or reject significant Change/Release• Produce and distribute weekly change and release meeting minutes• Provide regular, robust and accurate reporting on change requests and release including exception reporting on high impact, aborted and unauthorised changes to identify process deficiencies and adverse trends in change and release practices and implementation of change.
Experience
Itil Change Manager
Sep 2020 — Present · Mumbai, IN
Education
University of Mumbai
Master's degree, Computer Science
2010 — 2012
University of Mumbai
Bachelor's degree, Computer Science
2007 — 2010
Welingkar Institute of Management
PGDM, Information Technology Project Management
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