Deepak Sarswat

About Deepak Sarswat

Aml Right source

Experience

1. Senior Analyst

   EXL

   Oct 2024 — Present · Gurugram, IN

   Working on check returns and ACH transfers.• Reviewing transaction monitoring alerts.• Prevention of money lending frauds such as income and synthetic ID fraud.• Performing audits of cases worked by agents and providing relevant feedback.• Reviewing transaction history of customers to detect abusive pattern such as check kiting, P2P money movement and third party ACH.• Performing Identity verification of new customers by using lexis nexis, persona and veriff.• Cascading process and SOP updates to team and providing clarification.• Supporting new team members in making decision on their cases.• Assigning cases to team members.• Connecting with client to discuss ongoing trends, process updates and scope of training.• Making optimum use of tools like Zendesk, persona, lexis nexis, Ensenta, veriff, datavisor to conduct fraud investigation.• Working on special tasks assigned by client such as working on high risk complaints raised by the customers, HHL letters and personal loans.• Performing dispute investigation for the disputes filed by customers to provide or deny provisional credit to the customers.

Education

• Alliance Française de Delhi

  French Studies

• Delhi University

  B.Sc. (Hons.) Chemistry, Chemistry

• Govt Boys senior school

  BSC, Social Work

  2018 — 2026

• Delhi University

  B.sc, Cemetery Hons