Deepak Rakde
Team Leader- Quality
- Role
- Quality Team Leader at Atidiv
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Deepak Rakde
Quality Leader with extensive experience in B2B operations, Customer Service, and Content…
Experience
Quality Team Leader
Mar 2023 — Present · Pune, IN
Responsible for the team’s overall performance.• Ensure timely and effective completion of assigned tasks.• Resolve queries in exceptional situations and escalate them, when required.• Compile and publish reports on team’s performance reports on set frequencies (Daily/Weekly/Monthly etc.).• Attend the weekly, Bi-weekly & monthly management sync call to present the quality dashboard & discuss the quality issues.• Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.• Attend the Weekly/Monthly Calibration with the External & Internal team members.• Conduct QA of QA to ensure that the team is up to the set benchmark in regards to process or updates.• Attend the Weekly & Bi-weekly client calls to discuss the new process and quality challenges.
Education
University of Pune
Bachelor of Arts (B.A.)
2007 — 2010
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