Deepak Raghavendra

About Deepak Raghavendra

Having Over 23 years of IT experience, with more than 14 years of Product / Program delivery management and solid people skills transcending people and profession. •Technical Product Delivery – Leading the Key deliverables and Performance/Chaos Engineering work stream which is responsible to provide the needed KPI’s at the NEMO Program level. •Proficient in steering projects from inception till closure, delivering projects within set time, quality & budgetary parameters and attaining high customer satisfaction index. •Experienced in developing project management plan (scope, budgets, schedule, risk, etc.), maintaining customer relationship, tracking financials, controlling projects and delivering pre/post-sales support for offshore/onsite model projects efficiently. •Collaboration with Product and Development teams to ensure on time delivery of projects, production support plans, and knowledge transfer for long-term supportability of upgrades, enhancements, and deployments across APAC, Europe and US regions. • Adaptable in managing product teams, executing multiple projects with teams at distributed locations and handling portfolios. • 6 years of experience in remotely managing large geographically spread teams from USA (25+ resources) and driving project deliverables by Demonstrating End-2-End project management skills, comprising varied technology (open source & proprietary), architecture and custom development projects in fast pace and dynamic environments. • Diverse Verticals: Varied industry experience in Banking, Insurance, Payment and Ecommerce/ Retail domains. •Professional expertise on People management skills like mentoring, motivating, lead people, aspire to lead people, or work within a team of professionals. •Proven technical, analytical, organizational, and communication skills, for effective interaction with third party (vendors)/stakeholders and all levels of management. •An Agile Enthusiast who helps teams to implement and adopt agile practices successfully. Performed hands on Agile Champion/Product owner roles.• Agile enthusiast for all product/project development, enhancement and maintenance. • Risk management – defining strategy and processes and devising mitigation methodology. • Configuration and Change management – establishing control mechanism and defining release strategy across the projects. • E2E Program Management - Tracking, monitoring, reporting status to Senior management on Fixed and T&M projects including Quality assurance and performance management.

Experience

1. Engineering Technical Program Manager

   American Express

   Nov 2019 — Present · Bengaluru, IN

   Product Name : NEMO – Network Modernization team – Working with the Engineering directors across Authorization, Clearing, NTR workstreams to make sure all the key deliverables on all E2E programs along with Performance and Chaos Engineering goals are achieved on release on release and making sure the delivery of all key milestones are tracked for closure and timely reported to the Nemo leadership across technology and product teams.• Program Management - Collaborate with Application teams, SRE teams and product teams across globe to deliver the E2E programs along with performance and chaos related KPI’s across the program for Clearing and Settlement STP. • Value Co-Creation Champion between the Technology and Product teams.• Facilitate the SRE teams to come up with the Infra requirements on any new projects/initiatives from the previous performance data statistics to plan for the future needs. • Working on Key Enterprise level program like NEMO IDL and Global Migrations to leverage my skills to co-ordinate between multiple stakeholders and workstreams to enable key outcomes and making sure the product and engineering teams have complete understanding of the present/future work flow and the delivery aspects of the program.• Timely Reporting to Leadership teams across Organization on all KEY programs.• Chief Mentor for all the Agile champions and RTE’s on all the Agile/functionality aspects of the NEMO program across AUTH, CPS and NTR STP’s.• Working with all Engineering Directors across STP’s to plan the upcoming programs in terms of technical expertise and Capacity management across NEMO projects.• Key Facilitator for the SAFE PI planning sessions in the NEMO program. • Bridge between the Product and Technology teams to make sure we ALL align on all key aspects of the program by effective communication and collaboration techniques.

Education

• B. M. S. College of Engineering

  BE, Electonics and Communication

  1998 — 2002

• National College

  PUC, Pre-Engineering

  1996 — 1998

• National high school

  Bachelor of Engineering (B.E.), High School/Secondary Diploma Programs

  1993 — 1996

Skills

• Quality Center
• Jaxb
• Agile Methodologies
• Documentum
• Onsite-Offshore Co-Ordination
• Project Delivery
• Uml
• Scrum
• J2ee Application Development
• Requirements Gathering
• Project Coordination
• Agile Project Management
• Servlets
• Core Java
• Soa
• Project Portfolio Management
• Rational Software Architect
• Rest
• Java Enterprise Edition
• Ifw
• Test Planning
• Web Services
• Project Management
• Rational Quality Manager
• Project Estimation
• Clearcase
• Capacity Management
• J2ee Web Services
• Project Planning
• Spring
• Agile & Waterfall Methodologies
• Jira
• Software Project Management
• Db2
• Jade
• Spring Framework
• Resource Management
• Starteam
• Perforce