Deepak Puri
Operation - Team Lead
- Role
- Team Leader Operation at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Deepak Puri
Operations leader with 6+ years of experience in customer support environments, currently…
Experience
Team Leader Operation
Oct 2024 — Present · Indore, IN
Team Leader with 4.5+ years of experience, currently leading a team in an e-commerce (L2) process. Skilled in defining key performance indicators (KPIs), setting performance targets, and conducting periodic reviews to ensure process excellence. Adept at organizing and leading team meetings, ensuring effective prioritization of tasks, and motivating team members to achieve targets, including CSAT and resolution rate goals. Experienced in monitoring and auditing agent interactions, providing constructive feedback, and fostering a performance-driven culture. Proficient in guiding and inspiring teams to consistently meet and exceed expectations.
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