Deepak Prakash
Oracle CX Consultant
- Role
- Oracle Consultant at Deloitte
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Deepak Prakash
Deepak Prakash Oracle CX cloud Techno-Functional Consultant at Deloitte US India Consulting.Aspirant towards digital transformation on customer experience and CX Business Process Re-Engineering and guiding Clients and Partners to adopt best practices on Marketing, Sales and Service to increase the Customer Satisfaction and RevenueCurrently working as end to end CX Consultant starting from, Business Analysis to Designing complete end-end solution for the implementation, Configuring the CX applications and developing Custom bolts and Add-ons to address the gaps and providing complete support for the adoption. Key Highlights:1.Conducted Requirement gathering and UAT at Client Place for Oracle CX and CDM 2.Integrating SAAS with On-prim, PAAS through OIC 3.Business Analyst in the customer site includes Real Estate, NGO and Retail4.Complex customization and configuration in the SAAS ApplicationsKey Implementations at Customer Site:1. Cx digital transformation project which includes implementing Oracle Sales for Leading NGO in Africa2. CX Transformation for a Leading Retail which involves implementing Oracle Sales and CDM Implementation 3. Currently Implementing End to End CX solution along with other fusion module with CX integration involves OIC for the NGO in Kenya
Experience
Oracle Consultant
Jan 2022 — Present · Bengaluru, IN
Education
SRM IST Chennai
Master of Business Administration (MBA)
2013 — 2015
Shanmugha Arts, Science, Technology and Research Academy
High School Diploma, Electronics
2006 — 2009
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2009 — 2012
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