Deepak Piplani

About Deepak Piplani

A results-driven QA Test manager with over 15+ years of extensive experience in software testing, including AI/ML, SAP, ServiceNow, Salesforce and web applications specializing Functional & non Functional testing. Experienced in Conversational AI domain, including chatbot testing, conversational flow validation, and NLU/NLP-based testing, ensuring intelligent, accurate, and seamless user experiences and implementing AI-driven automation frameworks using tools like HCL AI Force, TestRigor, and Mabl to enhance test efficiency, coverage, and reliability. Hands-on experience with AI/ML and GenAI testing, including Azure OpenAI–based chatbots, LLM validation, bias detection, accuracy testing, and NLP/NLU testing methodologies. Leading end-to-end functional and non-functional testing, building test strategies, and driving functional & non functional testing also provided guidance & mentorship to ensure efficient testing lifecycles. Experienced SAP Test Manager with expertise in leading end-to-end testing initiatives for SAP implementations, including SAP S/4HANA, SuccessFactors, and other SAP modules.Proven expertise in test planning, including test estimation, monitoring, and control of testing activities. Strong knowledge of software testing methodologies, tools, and technique. Proficient in leading performance testing initiative, utilizing. Tools such as JMeter, Tricentis NeoLoad and IBM RPT, to assess system performance, identify bottlenecks, and optimize application scalability and reliability. Experience in overseeing security testing initiatives, including manual and automated testing techniques, to identify vulnerabilities & ensure compliance with OWASP Top 10 web application security guidelines. Domain Expertise: HRMS, ETL, BFSI, e-commerce, Oracle Retail, Telecom, Amdocs Billing System, Health and Benefits Domain (Defined Contribution and Benefits).

Experience

1. Test Manager

   TP

   Sep 2025 — Present · Gurugram, IN

   Currently part of the QA Center of Excellence (CoE) for AI initiatives, focusing on process setup and readiness for upcoming AI testing engagements.

Education

• Apeejay College of Engg. Gurgaon

  B.E, Instrumentation&Control

Skills

• Regression Testing
• Functional Requirements
• Defect Tracking
• Hp Quality Center
• Test Cases
• Functional Testing
• Selenium
• System Testing
• Quality Control
• User Acceptance Testing
• Testing
• E-Commerce
• Quality Assurance
• Integration
• Manual Testing
• Test Planning
• Test Automation
• Agile Methodologies
• Quality Center
• Integration Testing
• Scrum