Deepak Pandey
Immediate Joiner caring an experience of 10 Years in Quality Assurance department, Customer Quality, Market Quality, Warranty Management having core expertise in Warranty Failure part analysis, IATF ISO Audits ,& MIS
- Role
- Senior Quality Assurance Manager at Tata Motors
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Deepak Pandey
Achievement-driven professional offering over 8 years of experience in Quality…
Experience
Senior Quality Assurance Manager
Jan 2023 — Present · Pune, IN
Profile Summary• Achievement-driven professional offering over 8 years of experience in Quality Assurance Department.• Warranty Yard / Store Management & Scrutiny of Failed parts.• Receive the warranty complaints/parts of 3MIS,6MIS,12MIS,24MIS from Field• Closely coordinate with Customer care / service team to receive the defective /Failed parts from field for analysis & Conduct Analysis with ASD.• Attending Field Complaints of Severe Issues reported from Dealership.• Working in Warranty Provision & Adequacy for reducing the shortfall. • Working in MIS Data Management of Customer Quality Department – MD QRM, 3 & 12 MIS Monthly Reports, IATF Audits, SOX Audits, JD Power, Other Management Requirement reports.• Ensuring effective analysis counter measure implementation in close working with cross functional team from Engineering, Manufacturing, SCM, R&D for product quality issues (Customer complaints) drive quality issues to Root cause.• Skilled in Six Sigma, Lean Manufacturing, IATF & ISO Audit, possess knowledge of TPM, TQM, FMEA, 7QC Tools,8D and 5S and implemented the same in the processes to enhance the productivity, quality and other key parameters• Successfully investigated of Plant or Warranty Field related Complaints & use structural problem-solving tools such as DMAIC Six Sigma, QC Story, 8D.• Implemented Dashboard for Customer Quality field complaint resolution and received Star of the Month Award, Tatkal award for 3rd gear slippage field complaint improvement possess experience in using SAP T Code for warranty parts scrutiny and Data Management in MS Excel & PowerPoint & Power BI• Certified Internal Auditor for IATF16949:2016 & ISO9001:2015 conducted internal audit as per Industry requirement & working as Escort during External audit for supporting Closure of Non-Conformity.• Technical Knowledge of Handling core commodity or Aggregate like Powertrain, Transmission & Clutch.
Skills
- Microsoft Office
- Microsoft Word
- English
- Management
- Powerpoint
- Microsoft Excel
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