Deepak Naidu

About Deepak Naidu

Experienced Senior Business Process Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Wireframing, Systems Management, Customer Relationship Management (CRM), Event Management, and ITIL Process. Strong operations professional with a Master\'s degree focused in Business Administration, Management and Operations from Sikkim Manipal University - Distance Education.

Experience

1. Senior Business Process Analyst

   Dell Technologies

   Apr 2007 — Present · Bengaluru, IN

   Key Responsibilities Understanding the business needs, internal delivery constraints, available products, technology and processes relevant to Dell business. Comfortable working with Senior executives at all levels to ensure the successful execution of strategy through informed decision making. Participating in the product documentation signoffs (PDS’s, forms, annual reports, marketing material etc.) Providing feedback to product teams on potential changes/improvements to product documentation during the year Preparing, updating and communicating procedural changes and requirements as identified to business stakeholders Monitoring and actioning selected system and vendor management reports Being a conduit between Supply chain, Sales and Customer on support and process BAU activities. Contribute in the Business Planning Process. Enhancing the customer experience by focusing on the customer service improvements and initiatives Translating unmet customer needs to business opportunities.Initiatives : Coaching New Hires on process & services during their ramp up stage Mentoring Transition Queue agents to help him/her to understand the process better.Skills & Experience Process mapping experience. Proven stakeholder management experience Strong interpersonal skills with the ability to build and maintain relationships. Experience with a variety of Enterprise tools including Salesforce. Exceptional analytical skills & confident working with an onsite and remote analyst teamPersonal Qualities: Ability to communicate effectively at all levels Excellent interpersonal/ communication skills Ability to work as part of a multi-disciplinary team Good reporting skills Ability to work independently Ability to take initiative. Customer focused

Education

• Dr. C. V. Raman University, Kota Bilaspur

  Bachelor's degree, Computer Programming, Specific Applications

• Sree Venkateshwara School

  X

• Sikkim Manipal University - Distance Education

  Master's degree, Business Administration and Management, supply chain & logistics