Deepak Mishra
- Role
- Operations Manager at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Deepak Mishra
Overall experience in Project/Program management, Business Operations, Support Functions…
Experience
Operations Manager
Jul 2013 — Present
Drive continuous improvement program across processes\\\\n• Analysis of utilization, efficiency and available data for the process\\\\n• Undertake detailed process improvement studies and up skills the team members\\\\n• Mentor Green Belt/Yellow Belt projects\\\\n• Drive culture of continuous improvement\\\\n• Provide Training and quality support, development of metrics and dashboards in line with customer\\\\nrequirements\\\\n• Lead a team, coordinate with other location and drive standardized practices\\\\n• Should meet and exceed client metrics: External & internal quality metric should be consistently green\\\\n• Strengthen quality management processes/framework to improve quality delivery\\\\n• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize\\\\nprocesses to seamlessly meet client\'s expectation\\\\n• Get out of the box ideas and Process Improvement Initiatives in the process\\\\n• Drive Process Control & Compliance in addition to managing Audit requirements\\\\n\\\\n
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