Deepak Mishra

Business Process Lead

Role: Team Lead at Tata Consultancy Services
Location: Pune, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Deepak Mishra

Results-driven Insurance F&A operations professional with 10+ years of experience…

Experience

Team Lead
Tata Consultancy Services
Jun 2015 — Present · Pune, IN
Lead end-to-end insurance operations across Direct Billing, Premium Payments, and Employee Benefits for international clients.Spearheaded a major process transition project, starting with a 7-member POC and scaling to over 200+ FTEs across 2 global locations.Achieved 99%+ accuracy by streamlining reconciliation and quality control processes.Delivered 100% SLA compliance across all insurance F&A operation streams.Collaborated with brokers, insurers, and finance teams to ensure contract adherence and error-free financial reporting.Designed training programs, mentored team members, and conducted regularperformance evaluations.Recognized with the Leadership Excellence Award for outstanding performance in process expansion and team development.

Skills

Customer Service
Microsoft Excel
Research
Online Advertising
Crm
Online Marketing
Account Management
Management

Contact information

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Work email
•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Deepak Mishra

Experience

Team Lead

Skills

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