Deepak Mehta

About Deepak Mehta

As a transformational leader, I love to dig into customer problems and solve them with modern technology. I create, scale and optimise customer experience that matters. I focus on key results, build amazing teams and quickly adapt to new insights. I enjoyed many executive positions throughout my career span of two decades in customer experience, operations, Risk management and strategy across GE and Airtel. I transition from handling customer to proactively solve needs to handle scale of 140mn interactions with most efficient channel.Pillars that define me-I put customer at the Center of what all I do-I excel at the execution of big ideas with given constraints-My gut instinct is good but I seek data for my decisions-I love to win but helping the team win gives me greater joy-I tell great narratives that motivates-I educate refine and drive myself to be a better person.I dedicate myself in increasing customer advocacy thus enhance their loyalty to increase product penetration and revenue enhancement.

Experience

1. Chief Business Officer

   iSON Xperiences

   Oct 2024 — Present · IN

Education

• Indian School of Business

  FLP (Future Leader Program) and ALP (Advance Leadership Program)

• Lal Bahadur Shastri Institute of Management

  Master of Business Administration (M.B.A.), Business Administration, Management and Operations

  1996 — 1998

• Dr. Bhim Rao Ambedkar University, Agra

  Masters in commerce