Deepak Mehra
Assistant Front Office Manager
- Role
- Assistant Front Office Manager at Sayaji Hotels Ltd
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Deepak Mehra
Hospitality professional with experience in Front Office Operations, Guest Relations, and…
Experience
Assistant Front Office Manager
Aug 2024 — Present · Raipur, IN
An Assistant Front Office Manager is a crucial role for me in the hospitality industry, there are some covers for my profile.*Front Desk Operations*: Supervise front desk staff, ensuring efficient check-in, check-out, and guest services.*Team Management*: Lead, train, and develop front office team members to provide excellent customer service.*Guest Relations*: Handle guest complaints, concerns, and feedback, resolving issues promptly and professionally.*Reception and Lobby Management*: Maintain a clean, organized, and welcoming reception area.*Room Assignments and Key Control*: Manage room allocations and, and key cards, and ensure secure key control procedures.*Communication*: Liaise with other departments (e.g, Housekeeping, F&B) to ensure seamless guest experiences.*Revenue Management*: Assist with maximizing room revenue through upselling and yield management techniques.*Reporting and Administration*: Prepare reports, manage front office supplies, and perform administrative tasks.*Quality Control*: Monitor and maintain high standards of service, ensuring compliance with hotel policies and procedures.*Support Front Office Manager*: Assist the Room Division Manager in their duties, covering their responsibilities in their absence.
Education
Institute of Commercial Management ICM
DIPLOMA, Hospitality and tourism
2012 — 2014
Softvision College & Research Institute
Bachelor of Science - BS, Bachelor of science
H. S. S. School Bhopal Board
10th
2008 — 2009
Skills
- Hospitality
- Hotels
- Hospitality Industry
- Pre-Opening
- Customer Service
- Hotel Management
- Front Office
- Team Management
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