Deepak Lala

About Deepak Lala

More than 17 years of experience in the Financial Industry managing Level 2,3 Support of complex global front office and other financial systems- Proven experience in managing global support and delivery of IT solutions- Well developed skills in providing technical support on Unix, SQL and Java based Applications and trouble shooting complex problems cutting across these technologies- An effective communicator with strong analytical, team management, leadership and co-ordination skills put to good use to coordinate with the business, build partnership, manage stakeholder relationships and resolve conflicts - Excellent in Project planning, Management and Delivery and led the completion of key projects across EMEA Cash Equities- Expertise in Incident/Problem/Change/Release Management and leading various workstreams for these across line of businesses- Proactive in reducing the number of incidents by conducting periodic reviews and audits with the business and within the team- Very focused on client delivery and improving business turnaround time by identifying and automating redundant tasks- Strong Analytical and debugging skills which help in smoother and quicker resolution of the technical & functional challenges- Self-motivated, highly accountable & capable of performing under minimal supervision, multi-tasking & committed team player- Excellent organizational skills and always aware of the changes being made into the system and the impact of those changes. Based on the impact analysis, proactively anticipate the possible failures and discuss with the Development Teams and Business- Adhering 100% to the change management processes. Ability to interface with various departments and teams for information gathering, challenge status quo, take complete system ownership and implementation- Active involvement in the Audit & Governance calls of all 3 regions for all asset classes i.e. Equities, FX and Futures - Responsible for tracking of various KPIs like Emergency changes, Change inflicted outages, Long Pending PTASKs, PTASK backlog.

Experience

1. Director

   UBS

   Mar 2024 — Present · Mumbai, IN

   Global Application Support & SRE

Education

• Swami Vivekanand College (VESIT), Chembur (Mumbai)

  B.E., Electronics and Telecommunication

  2004 — 2008

Skills

• Change Management
• Sybase
• Unix Shell Scripting
• Autosys
• Proclarity
• Oral & Written Communication Skills
• Ownership
• Shell Scripting
• Incident Management
• High Pressure Situations
• Secure Crt
• Data Warehousing
• Sybase Iq
• Unix
• Interpersonal Communication Abilities
• Microsoft Sql Server
• Interpersonal Communication