Deepak Lakhera
Customer service,EV Charging infra,Product Technical support.EV charger GB/T, CCS-2
- Role
- Customer Support Deputy Manager at Dpc
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Lakhera
Experienced Deputy manager with a demonstrated history of working in the electrical and…
Experience
Customer Support Deputy Manager
Apr 2020 — Present · Gurgaon, IN
Handel all telecom project & Customer service for India and Overseas-products like IPMS, AMF, PIU, DC Power system, Small cell inverter system and VRLA & LI-ION Battries integration-Coordinate with customers to slove their issue-Capability to understand customer needs-Provide service and customer support during field-Manage all on site installation, repair and maintenance-Find errors and technical problems and provide proper solutions-Resolve customer queries, problems and root cause-Provide online solution for troubleshooting and technical solution-Support solution through remote for upgrade, installations and maintenance-Organize training and prepare documentation for sites engineers-Taking always lead for customer issues for resolution.Other Responsibilities: Repair. • Manage repair team.• Material management of all types repair components items.• Maintain all types items data of repair dep.• Managing Day to day planning for repair product for as per customer requirements.After sales support. • Material management of service material for customers.• Managing Inventory of Spares & Forecasting Spares requirement and ensuring availability at respective locations.• Handle Customer Meeting & Vendor Meeting.• Maintain contact with clients to obtain customer feedback regarding product/service quality.• Assist Customer in resolving issues and complaints concerning purchased products or services.• Provide periodic reports to management on all after sales activities.
Education
Maharshi Dayanand University Rohtak
Electronics and Communications Engineering
2007 — 2010
Ksou
Bachelor of Technology - BTech
2011 — 2014
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