Deepak Kumar Syal
Senior MDM Manager Growth Operations
- Role
- Senior Operations Manager Mdm at Genpact
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Deepak Kumar Syal
As a seasoned leader in the service industry, I\'ve orchestrated excellence in operations, business development, and client relations for over 11 years. My track record demonstrates a proven ability to lead and inspire teams to achieve and exceed objectives. WHERE CAN I ADD VALUE• Excel in driving operational excellence, optimizing processes, and delivering cost savings. • With a track record of propelling business growth, expanding client portfolios, and exceeding sales targets, skilled at uncovering opportunities, nurturing alliances, and increasing revenue.• Excelled in strengthening institutional client relationships, pioneering service expansion, and managing pricing strategies for competitive profitability. • Unwavering commitment to service excellence is evident in consistent quality improvements and expertise in Master Data Management.• Profound grasp of collection strategies in the US market, with a proven ability to fine-tune processes, elevate recovery rates, and meet SLAs consistently, ensuring client satisfaction. MY KEY ACHIEVEMENTS• Received Star of the Year at IBM for top-quality production.• Recognized with Silver and Bronze awards at Genpact for client wins and exceptional collections.• Received the Rising Star of Analytics award at Genpact for contributions to the GE client.• Honored with the Curious and Team Player award at Genpact for successfully transitioning the Coca-Cola Bottlers Sales and Services Process.• In 2020, implemented a BOT in a process, reducing 1 FTE and earning a silver award at the Employee Townhall.• In 2020, I completed a successful two-month process training visit to the US for a client\'s transition. About MeThroughout my career, I\'ve led diverse teams, fostering collaboration, empowering innovation, and driving effective problem-solving. I\'ve designed transformative training programs that boost productivity, job satisfaction, and a culture of continuous improvement. Additionally, I\'ve expertly managed HR, aligning workforce strategies with organizational goals. Do reach me out at: S••••••••@gmail.com |+91••••••••46
Experience
Senior Operations Manager Mdm
Oct 2025 — Present · Gurugram, IN
Education
Manava Bharati India international school
Bachelor of Business Administration (BBA), Business Administration and Management, General
1996 — 2008
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