Deepak Kumar Singh
General Manager @Hotel Varanasi Heritage
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WORK HISTORY
General Manager @Hotel Varanasi Heritage
Hotel Operations Management: Coordinating and managing daily hotel operations, ensuring seamless execution of all functions and maintaining high service standards.§ Performance Monitoring & Analysis: Monitoring and analyzing key performance metrics, including daily revenue, labor reports, and monthly profit and loss statements, and taking corrective actions when necessary.§ Continuous Improvement & Quality Control: Conducting regular hotel tours, identifying areas for improvement, and implementing corrective measures to address deficiencies and enhance guest experiences.§ Staff Leadership & Collaboration: Leading meetings with all levels of staff, from managers to non-management employees, to discuss performance, operational challenges, and implement solutions.§ Capital Expenditure & Project Management: Overseeing capital expenditure controls, ensuring proper adherence to guidelines, and driving the completion of projects on schedule, while also participating in staff recruitment and development.§ Guest Relations & Preventive Maintenance: Engaging directly with guests, resolving service issues, and implementing preventive maintenance programs like the “Perfect Room” initiative, while supervising heads of key departments and collaborating on accurate forecasts across hotel functions.
EDUCATION
Heritage Institute of Hotel and Tourism Agra
Bachelor's degree, f&b service
Punjab Technical University
Aviation
Sikkim Manipal University, Gangtok
Master of Business Administration - MBA, Marketing/Marketing Management, General
Punjab Technical University
Retail managment
SKILLS
ABOUT DEEPAK KUMAR SINGH
captain cruise
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