Deepak Kumar Singh

captain cruise

Role
General Manager at Hotel Varanasi Heritage
Location
Patna, BR, IN
LinkedIn followers
500 followers

Experience

  1. General Manager

    Hotel Varanasi Heritage

    Aug 2025 — Present

    Hotel Operations Management: Coordinating and managing daily hotel operations, ensuring seamless execution of all functions and maintaining high service standards.§ Performance Monitoring & Analysis: Monitoring and analyzing key performance metrics, including daily revenue, labor reports, and monthly profit and loss statements, and taking corrective actions when necessary.§ Continuous Improvement & Quality Control: Conducting regular hotel tours, identifying areas for improvement, and implementing corrective measures to address deficiencies and enhance guest experiences.§ Staff Leadership & Collaboration: Leading meetings with all levels of staff, from managers to non-management employees, to discuss performance, operational challenges, and implement solutions.§ Capital Expenditure & Project Management: Overseeing capital expenditure controls, ensuring proper adherence to guidelines, and driving the completion of projects on schedule, while also participating in staff recruitment and development.§ Guest Relations & Preventive Maintenance: Engaging directly with guests, resolving service issues, and implementing preventive maintenance programs like the “Perfect Room” initiative, while supervising heads of key departments and collaborating on accurate forecasts across hotel functions.

Education

  • Heritage Institute of Hotel and Tourism Agra

    Bachelor's degree, f&b service

    2015 — 2019

  • Punjab Technical University

    Aviation

    2015 — 2015

  • Sikkim Manipal University, Gangtok

    Master of Business Administration - MBA, Marketing/Marketing Management, General

    2018 — 2020

  • Punjab Technical University

    Retail managment

    2016 — 2017

Skills

  • Microsoft Excel
  • Powerpoint
  • Hospitality Industry
  • Hotels
  • Recruiting
  • Food & Beverage
  • Hotel Management
  • Customer Service
  • Microsoft Word
  • Hospitality Management
  • Human Resources
  • Tourism
  • Hospitality
  • Sourcing
  • Talent Acquisition
  • Resorts
  • SEO
  • Microsoft Office
  • Sales
  • HR Policies
  • Front Office
  • Management

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Deepak Kumar Singh — General Manager at Hotel Varanasi Heritage in Patna, BR, IN | Unifers