Deepak Kumar Singh
Assistant Manager Operations Excellence @Pidge
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WORK HISTORY
Assistant Manager Operations Excellence @Pidge
Gurugram, IN
EDUCATION
Lovely Professional University
Bachelor of Technology (BTech), Mechanical Engineering
SKILLS
ABOUT DEEPAK KUMAR SINGH
With over 8 years of experience leading high-performing operations and logistics teams across India\'s top mobility and food delivery platforms, I specialize in optimizing processes, scaling fleet operations, and driving measurable business growth.At BluSmart, I lead Delhi\'s dispatch operations, overseeing 8,500+ drivers and a 45-member support center. By leveraging data-driven strategies, I have reduced RFS expiry rates from 18% to under 2% and elevated agent performance to 94.7%. Previously, at Zomato and Lithium Urban Technologies, I spearheaded driver engagement, retention, and strategic planning initiatives for diverse product lines, consistently improving operational efficiency and team productivity.My core strengths include fleet management, process automation, team leadership, customer experience, and stakeholder management. I thrive in fast-paced environments and am passionate about using data insights to solve complex challenges and unlock new growth opportunities.Outside work, I am an adventurous traveler and a cricket enthusiast. I enjoy connecting with professionals who share a passion for innovation in mobility and logistics. Let’s connect over a cup of coffee or a LinkedIn DM!Reach me at i••••••••@gmail.com.
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