Deepak Kumar Patnaik
SAP Basis Consultant l Product Support l Experienced Marketing Professional l Customer Success I Team Manager I Hirings I Product Trainings.
- Role
- SAP Btp Abap Support at Tech Mahindra
- Location
- Visakhapatnam, IN
- LinkedIn followers
- 500 followers
About Deepak Kumar Patnaik
An enthusiastic and a proven sales and marketing Professional who has the drive to not…
Experience
SAP Btp Abap Support
Apr 2022 — Present · Hyderabad, IN
My primary roles & responsibilities included:• Involved in on-site customer support during installation of SAP system.• Responsible for providing primary support by troubleshooting and resolving customer issues related to SAP system which included installation, maintenance and configuration.• Analyzing customer\'s requirements and providing them solutions as per their needs.• Focus on closing of escalated incidents before the timeline breach of SLA and providing a positive experience.• Leveraged online chat, phone support and remote support to provide a comprehensive technical support to SAP users.• Providing basic support to customer to keep the systems running smoothly.• Involved in providing solutions to client copy issues.• Responsible for providing resolutions on S/4 HANA upgrade conversation using SUM tool.• STMS configuration and TR movement & TR import in target system.
Education
Centurion University of Technology and Management
Master of Business Administration - MBA
Roland Institute of Computer and Management Studies, Berhampur
BCA
2008 — 2011
Centurion University of Technology and Management
Masters
2013 — 2015
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