Deepak Kumar
Customer Analyst @MoreTasks
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WORK HISTORY
Customer Analyst @MoreTasks
Gurugram, IN
Responded to customer inquiries via email and chat in English, ensuring swift, accurate, and courteous resolutions - Assisted with data entry, maintenance, and reporting for internal dashboards and performance tracking - Collaborated with operations and analytics teams to provide actionable insights from customer data - Maintained high service standards while adhering to company policies and performance metrics like resolution time and satisfaction score - Analyzed support trends and customer feedback to identify recurring issues and inform process improvements - Escalated complex technical issues while ensuring complete documentation for faster resolution by relevant teams - Streamlined workflows and optimized response strategies through data-backed observations and team collaboration
EDUCATION
Simplilearn Alumni
Certification
Haryana School Of Board Education
10+2th
HimalayanUniversity
Bachelor of Commerce - BCom
ABOUT DEEPAK KUMAR
With 6+ years in Customer Success and Service Operations, I help businesses deliver WOW…
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