Deepak Kumar
Helping Businesses Deliver WOW Support | Customer Success | Escalation Management | Relationship Builder | Power BI Learner | Driving Impact Through Service | Customer Support & Operations Specialist
- Role
- Customer Analyst at MoreTasks
- Location
- Hisar, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Kumar
With 6+ years in Customer Success and Service Operations, I help businesses deliver WOW…
Experience
Customer Analyst
May 2025 — Present · Gurugram, IN
Responded to customer inquiries via email and chat in English, ensuring swift, accurate, and courteous resolutions - Assisted with data entry, maintenance, and reporting for internal dashboards and performance tracking - Collaborated with operations and analytics teams to provide actionable insights from customer data - Maintained high service standards while adhering to company policies and performance metrics like resolution time and satisfaction score - Analyzed support trends and customer feedback to identify recurring issues and inform process improvements - Escalated complex technical issues while ensuring complete documentation for faster resolution by relevant teams - Streamlined workflows and optimized response strategies through data-backed observations and team collaboration
Education
Simplilearn Alumni
Certification
2022
Haryana School Of Board Education
10+2th
2009 — 2010
HimalayanUniversity
Bachelor of Commerce - BCom
2015 — 2018
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