Deepak Kumar

About Deepak Kumar

Quality Management System - Defining Processes, Implementation & Compliance across…

Experience

1. Quality Assurance, Audits & Risk Management

   JPMorganChase

   Nov 2019 — Present · Bengaluru, IN

   Leading Quality Assurance team & activities across the LOB to assess and ensure adherence to Quality methodology & meeting the requirements• Ongoing liaison with colleagues globally and internal and external stakeholders including regulators and external auditors.• Preparation & Implementation of the Audit & Assessment Program for the adequacy of the Organization & Standard requirements ( ISO 27001, ISO 9001 & ISO 22301 )• Program Manage the RCSA (Risk and Control Self-assessment) process for SOX, GLBA, PCI• Implement operational risk controls monitoring program to ensure the Organization, Business & Regulatory requirements are met• Work with stakeholders and establish critical controls required to mitigate the risks• Assess the Design effectiveness and Execution instances and work with Stakeholders for the improvement of process• Interact with QA Management, QA Leads, Cross Functional Teams on defining solution strategy, requirements, solution approach, and business benefits, delivery timeframes and project resources.• Prepare and present executive summary to the Top Management on Audit/Assessment Findings, issues/ risks, results, etc. • Assist in vetting audit observations & Responding to queries raised by External auditors.• Assist in tracking, monitoring and recording remediation of Issues/Findings/risks/observations identified in reviews, Internal and External Audits or RCSA assessments.• Identify RCA for issues discovered through the evaluation process and present recommendations for improvement.( CAPA, Quality Tools, Six Sigma )• Change Manager – Implement the Framework, ensure the UAT before Changes implemented and ensure release management.• Implement KPI/KRI and ensure the Trigger Management for Global Technology • Monitor day-to-day Quality Related activities to ensure alignment with business policies and procedures.• Responsible to build and lead teams and drive organizational efficiencies through effective

Education

• Bangalore University

  SSLC

  1980 — 1992

• Bangalore University

  BSc, Electronics

  1994 — 1997

• IIMT, Chennai

  PGDTQM, Total Quality Management

  2002 — 2004