Deepak Kumar

About Deepak Kumar

With a BA in Art Studies from SunRise University, Alwar and over seven years of experience in healthcare, fintech, and business development, I am currently working as a Medical Coordinator at Eye-Q Hospital, while building Vedheya—a blockchain-powered platform designed to empower communities and drive social impact.At Eye-Q Hospital, I specialize in patient counseling, surgery coordination, and lead management across 30+ hospital locations in Haryana, Gujarat, Uttar Pradesh, and Uttarakhand. I guide patients through their eye treatment journeys, ensuring seamless coordination for surgeries like cataract, LASIK, ICL, retina, and cornea procedures. My role also involves optimizing workflows and driving higher surgery conversions by effectively managing patient interactions.Previously, at Pristyn Care, I played a key role in healthcare business development, guiding patients through their treatments and partnering with hospitals and insurance companies to enhance service offerings. Before that, at Axis Bank, I worked as a Relationship Officer in Credit Card Sales, acquiring new customers and driving business growth. I also honed my financial sales expertise at Paisabazaar as an Associate Sales Consultant, promoting financial products and helping clients make informed decisions.Now, alongside my role at Eye-Q, I am channeling my business acumen and technical expertise into Vedheya—a platform that merges blockchain technology with purpose-driven impact. Vedheya aims to empower individuals, NGOs, and businesses by offering secure, transparent, and rewarding fundraising solutions.I am passionate about leveraging technology to drive social impact and committed to creating a future where innovation and community empowerment go hand in hand.

Experience

1. Medical Coordinator

   Eye-Q Vision Pvt Ltd

   Nov 2024 — Present · Gurugram, IN

   At Eye-Q Hospital, I play a key role as a Medical Coordinator, managing patient counseling and surgery coordination across 30 hospital locations in Haryana, Gujarat, Uttar Pradesh, and Uttarakhand. My focus is on delivering exceptional patient care by guiding individuals through their eye treatment journey—from consultation to surgery booking.I specialize in handling patient queries, providing detailed information about treatments like cataract, LASIK, ICL, retina, and cornea surgeries, and ensuring a seamless experience across all locations. By effectively managing inbound and outbound calls, I ensure patients receive timely support and accurate information.With expertise in lead management and surgery conversion, I prioritize patient follow-ups, turning inquiries into confirmed bookings. I also leverage multiple systems—EYETECH (HMS) for OPD/IPD scheduling, KYLAS CRM for patient data, and EYEQUICK for support—to streamline processes and boost efficiency.Passionate about patient care and process improvement, I continuously strive to enhance the patient experience while driving positive outcomes for the hospital.

Education

• SunRise University Alwar

  Bachelor of Arts - BA, Art/Art Studies, General