Deepak Kumar
IT Administrator at better.com | L4 [IC4]
- Role
- Information Technology Administrator at Better
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Kumar
Working as a IT support and Lifecycle Management Administrator at Better.com
Experience
Information Technology Administrator
Aug 2024 — Present · Gurugram, IN
Delivered Tier 2/3 technical support to 1500+ end-users, resolving complex hardware, software and cloud platform issues with a 100% satisfaction rate.Administered and maintained enterprise IT environments, including Microsoft Azure, Office 365, Okta, Citrix, and Remote Desktop Services, ensuring system uptime.Oversaw full IT asset lifecycle, from procurement and deployment to decommissioning, while optimizing vendor relations and achieving cost savings through effective negotiation and upgrade planning.Implemented robust endpoint security measures and enforced IT compliance policies, significantly reducing security incidents and audit findings.Led root cause analysis of critical incidents and maintained accurate incident reports to drive continuous improvement and prevent recurrence.Trained and mentored new hires on internal systems and tools, including Jira Service Management and Okta account onboarding/offboarding, significantly accelerating onboarding time and ensuring seamless integration into the team.Designed and streamlined onboarding/offboarding processes, enhancing user provisioning accuracy and ensuring timely access control aligned with organizational policies.Collaborated with cross-functional teams to enforce enterprise-wide adherence to IT security standards and compliance requirements.
Education
Noida Institute of Engineering & Technology
Bachelor of Technology - BTech, Electrical and Electronics Engineering
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