Deepak Kumar

Experience

1. General Manager

   Hilton Hotels & Resorts

   Oct 2021 — Present · Mumbai, IN

   I am responsible for managing daily hotel operations and providing overall leadership in the hotel\'s continuing effort to deliver outstanding guest service and financial profitability. Champion Business Excellence• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.• Stay ahead of market trends and seize new opportunities.• Foster a workplace where every team member thrives and contributes to the property’s collective goals• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction3. Elevate Guest Experience • Manage operations with a keen eye for detail• Deliver exceptional service to ensure every guest leaves with a desire to return 4. Financial Stewardship• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures • Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives 6. Owner Relations• Build strong rapport with hotel owners through proactive and on-going communication• Serve as a primary liaison between hotel owners and corporate entitiesAchievements:Hilton Mumbai won the Overall Best Performing Hotel in Hilton South Asia for Full Year 2024Hilton Mumbai won the Best performing F&B Operations in South Asia for H1 2024.Hilton Mumbai achieved highest Revenue and GOP in 2022, 2023 & 2024 in the history of the hotel.Hilton Mumbai achieved highest Guest experience score in 2023 & 2024.Executed Renovation and Reopened the brand new Ballroom, Pastry shop, Pan Asian Restaurant, Lobby Bar, All Day Dining and Executive Lounge. Highest Ever Brand Quality Audit Scores for Hilton Mumbai. Hotel Won the Top 5 Business hotels Award in India by Hospitality Horizon in 2024. Achieved Rank 1 on ARI, MPI and RGI for 2024.Representing the Hilton Brand as Brand Champion for South Asia

Education

• University of Madras

  Bachelor of Business Administration (BBA)

  1998 — 2001

• Pondicherry University

  Master in Marketing Management

  2001 — 2003

• Union Academy new delhi

  Senior Secondary, Physics Chemistry & Mathematics

  1995 — 1997

• Institute of Hotel Management Gwalior

  Diploma in Hotel Management. catering Technology & Applied Nutrition

  1997 — 2000

Skills

• Food & Beverage
• Front Office
• Micros
• Rooms Division
• Customer Satisfaction
• Training
• Property Management Systems
• Revenue Analysis
• Banquets
• Yield Management
• Hotel Management
• Hotels
• Hospitality
• Hospitality Industry
• Hospitality Management