Deepak Krishnappa

About Deepak Krishnappa

A well groomed Technology & Corporate Business Specialist having served as Director…

Experience

1. Customer Engagement Manager Head - Innovation & Transformation Head - Bangalore Delivery Centre

   Tata Consultancy Services

   Jan 2022 — Present · Bengaluru, IN

   Responsible to Head Innvoation & Transformation deliverables and the Bengaluru Delivery Centre for a leading global Enterprise in Automobile Manufacturing sector. Addl. & Associated responsibilities - APAC region revenue enablement, Business Contracts, Governance & Multistakeholder Management (internal & external).Need to grow the center and strategically support leadership. Apply Design Thinking approach and Gen AI expertise for brining Growth & Transformation in the account & organisation. Provide executive briefing to leadership at Org. level on the Account activities, weekly basis.Owning and leading Transformation Management Office (TMO) • Develop innovation proposals • End-to-end responsibility for delivering innovation and transformation program • Propose measures to create culture of Innovation • Devise value metrics for Innovation & Transformation programs • Knowledge management• Engage with industry experts on the latest technological developments • Engage key stakeholders for innovative / transformative ideas - Analytics, Automation, Processes, Technology, Robotics, Machine First• Conduct meetings to govern and manage of Innovation / TransformationLeading Contracts and Governance portfolio along with Performance Improvement in IT, business and operational KPIs across Software Services and Hosting / Infra Services. Key responsibilities include faster and smoother passage of contractual engagements consistent KPI achievements; increased security compliance through automation; critical applications for HA (high availability)(uptime 99.9%) with reduced downtime; introducing annual maintenance plans for bringing planned outage- proactive and preventive steps; conducting periodic governance meetings with Customer; leading periodic CAB meetings to evaluate proposed changes & help approve; introduced SRT (Service Reliability Team) to bring unified services for close & effective resolution

Education

• National Law School of India University

  (MBL), Master of Business Laws-prevailing laws relavant for the conduct of lawful Businesses

  2008 — 2011

• University of Wales, Cardiff

  MBA, Internatonal Business

  2005 — 2007

• SJCE , MYSORE

  Engineering, Electronics & Communication

  1992 — 1996

Skills

• Bid Process Management
• Training
• Project Management
• Recruit, Retain and Relieve Processes Specialist
• Talent Development
• Recruiting
• Team Management
• Personnel Management
• Program Management
• Change Management
• Project Coordination
• Management
• Employee Relations
• Strategy
• Leadership
• Operations Management
• Human Resources
• Analysis
• Requirements Analysis
• Sourcing
• Quality Management
• Performance Appraisal
• Corporate Law
• Performance Management
• Crm
• Process Improvement
• Corporate Communications
• Contract Development
• Talent Acquisition
• Talent Management
• Negotiation
• Ppc Bid Management
• Rfp Design
• Compensation & Benefits Design and Implement