Deepak Kaul

About Deepak Kaul

Experienced IT professional with 15 years of experience IT Industry with varied sectors like Manufacturing, Banking and retail, Healthcare. Have undertaken assignments globally and essayed the role of client interfacing and delivery for the operations in a consistent and efficient manner. Extensive experience in formalizing the RFP solutioning for customers and managed the delivery in multi-vendor environment. Played a critical role in performing integrations among different systems for customers and providing a unified solution in previous assignments. • Experience in analyzing complex workflows and translating them in-to design flow in to enterprise system management tool. • Excellent communication, interpersonal and problem-solving skills with ability to work in multi-cultural environment. • Understanding of the business goals & aligning these with IT, planning and securing IT investments and facilitating decision making process for project sponsors. • Experience in designing the solution around automating catalog workflows • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system • Handling peer-level client relationships (expectations, communications, escalation, etc.) • Proven record of analyzing processes & workflow, assessing their efficacy, relating to business plans & goals and suggesting re-engineering / simplification solutions. • Experience in conducting POCs and RFP solutions for ITSM deployments

Experience

1. Servicenow Portfolio Lead

   Cognizant

   Apr 2024 — Present · Hyderabad, IN

   managing Insurance portfolio -Overall responsobiity to manage various servicenow requirements-Participitate in RFP discussions -Responsible for managing staffing and ensuring margins-Focal point for all key strategic discussions

Education

• Jitesh Vlog

  Bachelor's Degree, Computer Engineering

  1999 — 2003