Deepak Kataria

About Deepak Kataria

Position with a well-established IT Company where my significant experience in Unified Collaboration.Operation can be brought together whereby the result is impeccable customer satisfaction, greater profitability and definitive career advancement and enhancement.Total Experience 6.3 Years.• Skilled in Microsoft Teams, Enterprise Voice, Skype for Business, Azure and Technical Support.Overall 4.9 years of experience with Teams technology. • MS Teams app and its services – chat, calls, meetings, and channels. • Understanding with planning and configuring Teams in an organization.• Understanding about coexistence mode of Teams.• Good understanding with Teams Admin Center and O365 administration. • Managing different policies both via TAC and PowerShell. • Good understanding with migrating SFB to MS Teams.• Good understanding with Call quality Dashboard (CQD) and troubleshooting voice issues.• Setup and administer Teams Voice functionality for users. • Setup and maintenance of Teams Voice Call Queues and Auto Attendants.• Plan and configure MTR (Teams Room) and devices (IP Phones). • Knowledge of Direct routing and its configuration and Enterprise Voice gateways, SBC and protocols like SIP, TLS. • Good understanding of Active directory and its integration with Azure AD. • Fundamental knowledge of SFB servers, Active Directory, ADFS, Azure AD, DNS and DHCP. • Understanding of tools like Wireshark, HAR, fiddler and Teams debug logs to diagnose a Teams issue.• Fundamental Knowledge of Networks, TCP/IP and OSI model. • Fundamental knowledge of Cloud & Hybrid environment Experience in handling different kind of Windows and Mac operating system related issues. technologies used within the company and develop steps and processes to improve. Document and monitor requirements needed to org proposed updates in relation to customer experience. Experience in Call quality monitoring, introducing training programs, Reduction of employee attrition, Up-gradations of business processes, drawing feedback and checking quality of maintenance. Possess high working qualities with good interpersonal. skills, high motivation, fast learner, good team player and very proactive in problem solving to provide best solutions.

Experience

1. Senior Technical Lead

   HCLTech

   Feb 2026 — Present · IN

Education

• Punjab Technical University

  Bachelor of Business Administration - BBA