Deepak Kapoor

WORK HISTORY

EDUCATION

ABOUT DEEPAK KAPOOR

DEEPAK KAPOOR A Training & Quality Leader + L&D Academy Head par Contact me @ 95992 d••••••••@gmail.com Professional Brief A Seasoned, Global Training & Quality Leader, with over 25 + Years of Experience, across US & UK Based Clients. I Created Training Academies, Profitable Learning Businesses across Indian Corporate Giants, International Telecom & BPO Organizations. As an Academy Head – I utilize Content, Processes, and Training Professionals & Learning Technologies to build and scale Customer Impacting Training & Quality Interventions in an efficient way. I am 47 Years Young and reside in Gurgaon, Haryana. I am Married and blessed with 2 Young Boys, aged 10 + and 14 + Years Major Clients International Conglomerates – Convergys US - AT & T, Citibank, American Express, Circuit City Stores, Target Stores, All State Insurance, Talk-Talk Telephony UK, Convergys US, TeleTech US, etc. Indian Corporate Giants – Bharti Airtel India, Reliance Jio Infocomm. Industries Covered – Indian & International Telecom, BPO, Indian Edutech, IT & ITES. Channels Served – Mobility, Broadband, DTH, Customer Services, Sales, E-Mails and Chats People & Management Style I love working with people and helping them realize their full potential thru L&D interventions. I build Learning Teams and Organizations with my Stakeholders, Internal Customers and Clients. I am a Customer Focused T&Q Professional, ensuring a Learning Culture Immersion in the Company. I have Successfully Achieved Results across Start-Ups, Large US Multinationals & Indian Corporate Giants. I have set up Academies – both as an Internal Department and as a Profit Center achieving Commercial Results. Regards. Deepak Kapoor