Deepak Kadri
Senior Manager-Key Account Support at Manipal Payment and Identity Solutions Limited (MPi) || Customer Support Function || Banking Solution || Security Printing || Operations ||
- Role
- Senior Manager - Key Account Support at Manipal Payment And Identity Solutions Ltd
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Deepak Kadri
Over 15+ years of Experience in Operations / CRM / Customer Support function- Experience of over 12 years in SAP IS-MSD module- Presently handling the team of 15+ having roles and responsibilities of team motivation, strong analytical & organizational abilities with deftness in formulating, preparing plans, process & reports with recommendation & suggestion for enhancing sales- Process Design, Efficiency Analysis & Technology Integration to deliver Best Customer support experience and ease of transaction for different stakeholders- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives- Serve as the link of communication between key customers and internal teams- Resolve any issues and problems faced by customers and deal with complaints to the satisfactory level of customer to maintain trust- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics- Build customer loyalty and provide timely and deliver fast solutions- Believe in enhance productivity which results in customer satisfaction rating and reviews- Working towards remove potential causes of customer dissatisfaction
Experience
Senior Manager - Key Account Support
Manipal Payment And Identity Solutions Ltd
Apr 2023 — Present
Education
Mangalore University
Bachelor of Commerce - BCom
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