Deepak Joshi
Assistant Manager at PayU
- Role
- Assistant Manager at PayU
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Deepak Joshi
PINELABS INDIA PVT LTD NOIDADepartment: Operations (Team Lead ) Aug 2014 to till date • Keep transaction tracking of key merchant (Transaction basis)• Perform analysis and troubleshooting of queries using RDBMS toolsets; provide performance improvement recommendations.• Handling merchant escalation which arrives via our corporate email channel.• Co-coordinating with regional/state coordinator to get the case to be closed with specified TAT.• Develop software and systems on test driven development and continuous integration practices; establish monitoring and automation processes.• Resolve the merchant issue via Email related to payment grievances.• Conducting training for new team member.• Well known knowledge about application being used in Pinelabs (Payment Controller, TRM and KWOK etc.)• Making Team performance tracker monthly/Quarterly etc. wise.• Review / analyze Team performance productivity and provide proper feedback on weak areas.• Coordinating with Technical assistance Team relating to manual settlement/void, reversal and Pre-auth deletion.• Making complaint report which is being assigned on field for an engineer visit.• Publishing report according to the region wise to close the complaint within TAT.• Works closely with IT regarding system performance, maintenance and optimization
Experience
Assistant Manager
Sep 2021 — Present · Gurugram, IN
Education
Indira Gandhi National Open University
Bachelor of Arts - BA
2010 — 2014
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