Deepak Jaiswal

Head- Operations Managed Services (GSMC)

Role: Gsmc Operation Head- Managed Services at airtel
Location: West Delhi, DL, IN
LinkedIn followers: 500 followers

About Deepak Jaiswal

Experienced Manager with a demonstrated history of working in the telecommunications industry. Skilled in Service Delivery, Managed Services, Assurance functions to ensure end-to-end ownership of service requests. Implementing short/long-term plans for achievement of Organization business objectives. Strong professional with a Bachelor of Engineering (BE).

Experience

Gsmc Operation Head- Managed Services
airtel
Jul 2025 — Present · Manesar, IN
Heading a team of 200 members; working towards technical service assurance and service management for Enterprise Managed Service Data Products/SD WAN.• Verifying repeat complaints and ensuring service improvement plan to achieve committed SLA and customer satisfaction• Tracking KPI target achievement and activating on time alarms on variation in performance• Facilitating communication with internal/external stakeholders for faster resolution of customer complaints, exceeding the SLAs• Imparting training to the team both Technical & Inter-personal members

Education

NEHU
Bachelor of Engineering (BE), Computer Science
2002 — 2006

Contact information

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Work email
•••••@airtel.com
Personal email
•••••@•••••.com
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Current company

airtel

Telecommunications · 101K employees · Gurgaon, Haryana, India

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, dedication, scale, and ownership, all aimed at being limitless. At Airtel, we strive to go beyond our duties to create impactful solutions for our consumers. Our team is highly skilled and constantly growing, actively developing infrastructure to introduce cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. We have successfully launched 5G services in over 5,000 cities and towns nationwide, with 10 million unique customers on the 5G network nationally. Airtel Black is another convenient consumer service that provides combined billing for family and friends under a single bill. We also offer enterprise solutions, including national and international long-distance services for carriers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products that contribute to the realization of a 'Digital India', enabling millions of individuals to connect and thrive for a brighter future. Our presence spans 7,915 census and 802,577 non-census towns and villages, covering almost 96% of the country's population with 388,726 Rkms of optical fiber and an extensive distribution network of 1.2 million outlets. We've also implemented conservation initiatives that have saved 14,676 MWh of electricity, 4412 tonnes of paper through our e-bill initiatives, and recycled 3330 tonnes of e-waste. At Airtel, we believe in taking early ownership, delivering quality, and experimenting with various career paths to boost our trajectories and gain valuable insights into the business, making us the best in the industry. We are committed to creating the ultimate experience for our consumers while maintaining an ecological balance in the world.

airtel.com

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About Deepak Jaiswal

Experience

Gsmc Operation Head- Managed Services

Education

NEHU

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