Deepak Jain

About Deepak Jain

Program Management Expertise- Over 22 years of experience in software design, development, and program management within the telecom industry- Successfully managed complex implementations and digital transformations involving Amdocs Products on platinum accounts like AT & T, Comcast, and Telstra, handling 100+ deployments- Adept in vendor relationship management, stakeholder engagement, risk mitigation, resource allocation and optimization, and change management.Leadership and Center of Excellence- Established the OSS Center of Excellence in Gurugram, India, starting in 2008- Led a team of 150+ people managing 10+ projects, with an average KL value higher than the average India KL- Managed all aspects of site leadership during the setup, including strategy, process, hiring, retention, knowledge sharing, and stakeholder updates.Agile and DevOps Excellence- Pioneered the High-Performance Software Engineering (HPSE) model for Telstra, achieving the highest DevOps, CI/CD, and Agile maturity among all Amdocs Development accounts.Adaptability and Communication- Thrives in a high-pressure environment with tight timelines- Experienced in global team management, collaborating effectively with diverse ethnicities and cultures.Problem Solving and Communication Skills- Demonstrates high-level problem-solving and conflict resolution abilities- Strong oral and written communication skills.Project Management Involvement- Extensively involved in DCUT estimations, project planning, work allocation, tasks management, issues, risks, and defects management.

Experience

1. Senior Project Manager

   Amdocs

   Jun 2022 — Present · Gurugram, IN

   Project Leadership: Directed the Telecom BSS Program for Amdocs Customers, focusing on the modernization of Business Support Systems (BSS).• Client Engagement: Served as the primary point of contact for Amdocs Customers, ensuring alignment with their business objectives and maintaining strong client relationships.• Strategic Oversight: Managed the end-to-end upgrade of key systems, including billing, CRM, order management, and product catalog, ensuring seamless integration and support for new digital services across Wireless, Wireline, Broadband, Television, and Networks (2G, 3G, and LTE).• Team Coordination: Led cross-functional teams, driving collaboration between technical, operational, and business stakeholders to meet project milestones.• Process Optimization: Spearheaded process automation initiatives, enhancing operational efficiency and reducing time-to-market for services.• Data-Driven Decision Making: Enabled advanced analytics capabilities, providing Telecom Service Providers with actionable insights to improve customer experience and service delivery.• Risk Management: Identified and mitigated project risks, ensuring timely delivery within scope and budget constraints.

Education

• National Institute of Business Management (NIBM)

  MBA, Financial Management

• Madan Mohan Malaviya University of Technology (MMMUT), Gorakhpur

  Bachelor of Engineering (B.E.), Computer Science

Skills

• 2.5g
• Service Assurance
• Arm
• Leadership
• Gsm
• Cramer
• Software Project Management
• Software Design
• Telecommunications
• Software Development
• Amdocs Oss
• Pre-Sales
• 3g
• Solution Architecture
• Team Leadership
• Network Architecture
• Service Fulfillment
• Gprs
• Inventory Management
• 2g