Deepak Goyal

About Deepak Goyal

Deepak is a lead Partner at PwC in Commercial & Service Excellence (CSX) team where he leads the Microsoft Dynamics CRM practice as the Offering Sales Leader focusing on Front Office (Marketing, Sales, Service) transformation for cross-sector clients.

Experience

1. Partner (Microsoft Dynamics Crm - Offering Sales Leader)

   PwC

   Apr 2014 — Present · Reno, NV, US

   As an Offering Sales Leader in PwC\'s Microsoft Dynamics CRM practice, I drive Front Office Transformation by leveraging advanced digital and AI-enabled solutions. I lead the development and delivery of innovative CRM offerings that enhance customer engagement, optimize sales processes, and enable data-driven decision-making for our clients. My role involves collaborating across teams to align technology capabilities with business goals, ensuring impactful and scalable solutions that accelerate growth and improve customer experiences.

Education

• Indian Institute of Technology, Bombay

  B.Tech, Chemical Engineering

• UCLA Anderson School of Management

  Master of Business Administration (MBA)

Skills

• Business Intelligence
• Management Consulting
• Strategy
• Business Transformation
• Business Process Improvement
• Requirements Analysis
• IT Strategy
• Process Engineering
• Enterprise Architecture
• Strategic Planning
• Leadership
• Software Project Management
• Program Management
• Solution Architecture
• Acquisition Integration
• Data Warehousing
• Data Analysis
• Healthcare Information Technology
• Business Analysis
• Master Data Management
• Competitive Analysis
• Business Strategy
• Management
• Cross-Functional Team Leadership
• Process Improvement
• Product Management
• Change Management
• Financial Modeling
• IT Management
• Integration
• Product Development
• Strategic Consulting
• Project Management
• Governance
• Sdlc
• Vendor Management
• Business Process Design
• Consulting
• Pmo
• Pmp